Transcript QAV 308

Episode: QAV 308 Club

Length: 1:23:27

 

Cameron Reil­ly [0:09]: Wel­come back to QAV Episode 308 sea­son three, episode eight record­ed on the 13th of April 2020. My name is Cameron Reil­ly, if you’re brand-new wel­come. This is a show where we talk about invest­ing. And I usu­al­ly get a lot of wis­dom from my mate, Tony Kynas­ton, who’s been a pro­fes­sion­al investor for 30 odd years based in Syd­ney. And he teach­es us his sys­tem that he calls QAV, his method­ol­o­gy for invest­ing. But today we’re going to do some­thing a lit­tle bit dif­fer­ent we’ve got a guest on a mate of mine in Syd­ney, Kane Kelfkens, who owns sev­er­al jew­el­ry stores. He’s a small busi­ness.

And I’ve been chat­ting to him on email about how the cri­sis is affect­ing small busi­ness­es like his and how the gov­ern­ment stim­u­lus pack­age in the banks and insur­ance and then may or may not be help­ing them through this and how he thinks busi­ness is going to change as a result, we thought it would be great to have him and some oth­er peo­ple like Kane, come on if you run a small busi­ness or big busi­ness and you want to come on and talk to us about how you think it’s going to change things mov­ing for­wards and how you’re deal­ing with the Coro­na cri­sis and that kind of stuff. Please invite your­self to shoot me an email at [email protected] we’d love to hear from you.

Any­way, obvi­ous­ly all rel­e­vant to invest­ing how the econ­o­my’s doing, how busi­ness­es are doing and what’s going to hap­pen to unem­ploy­ment and con­fi­dence in the econ­o­my and all that kind of stuff. Any­way, with­out any fur­ther ado, here is Kane Kelfkens. And then we get the after this, we’ll get to answer­ing some of the ques­tions that you’ve sent us over the last week. So, mate, thanks for com­ing on, and being will­ing to chat with us. For those lis­ten­ing. Kane and I have known each oth­er vir­tu­al­ly for a few years. I think he lis­tened to some of the oth­er shows that I do. And I think we first met at a Syd­ney drinks event I put on a few years ago. And I under­stand that you have a num­ber of the jew­el­ry busi­ness, The Fam­i­ly Jew­els.

Kane Kelfkens [2:20]: That’s right. Yes, a lit­tle bit about our com­pa­ny, we’re a fam­i­ly busi­ness. So, found­ed by my moth­er back in 1986. And we’re a mul­ti-chan­nel retail­er, we’ve got three phys­i­cal stores and an online store. And I think at the moment, we employ eight staff spe­cial­iz­ing sort of in sil­ver jew­el­ry and gem­stones and design­er jew­el­ry, not your tra­di­tion­al jew­el­ry a lit­tle bit more of a mod­ern sort of type on jew­el­ry.

Cameron Reil­ly [2:59]: Was your moth­er, a jew­el­er, or just an entre­pre­neur?

Kane Kelfkens [3:04]: Just an entre­pre­neur and a very cre­ative per­son. So, she did her appren­tice­ship as a young girl in wall­pa­per design. And she appren­ticed with a very famous Aus­tralian wall­pa­per design­er called Flo­rence Broad­hurst. And then she was an actress for many years, but always sort of kept up her artis­tic side in the back­ground. And then when she had a baby, she could­n’t see you act­ing any­more. And she need­ed a news out­let. My father bought her a pair of quite expen­sive design­er ear­rings at the time. And she sorts of took one look at them and thought, “I could make some­thing nicer than that”. And that’s sort of what got her into jew­el­ry mak­ing and then retail­ing and I sort of grew up in the busi­ness and learned every­thing I could from her and here I am.

Cameron Reil­ly [4:03]: So, you’ve been involved in the fam­i­ly busi­ness since you were a young guy?

Kane Kelfkens [4:09]: Look­ing one way or anoth­er involved in the fam­i­ly busi­ness since I was about four years old. So, sit­ting under the mar­ket table, Padding­ton mar­kets and Pad­dy’s mar­kets back in the day, design­ing jew­el­ry around the kitchen table and then going on buy­ing trips around the world. And I’ve been work­ing full time in the com­pa­ny. Since I was about 25. I went get a busi­ness degree and came to the com­pa­ny in a sort of a man­age­r­i­al role. And I am now 37. So, I guess that’s 12 years full-time and retail.

Cameron Reil­ly [4:50]: Before we get into the cur­rent sit­u­a­tion, tell me about the time Leonar­do DiCaprio came into your store. I read that sto­ry this morn­ing.

Kane Kelfkens [5:00]: I think if you google me that’s still one of the top results. Look, this is prob­a­bly about 10 years ago when I think Leonar­do DiCaprio was in town film­ing the Baz Luhrmann film, which one was it?

Tony Kynas­ton [5:16]: Great Gats­by.

Kane Kelfkens [5:18]: The Great Gats­by. That’s right. Thanks, Tony. Yes. And he came into one of our stores on a qui­et day, it was sort of a Tues­day and there were many peo­ple around and the girl that was work­ing in the store on her own she had this guy come in sort of, wear­ing a hood­ie with a sort of dark glass­es fol­lowed by these two sorts of big burly dudes. And she had one oth­er cus­tomer in the store and she sort of got quite con­cerned because being in the jew­el­ry we’ve got always got to be about a lit­tle radar up for poten­tial sort of rob­beries and theft. And she thought, these guys look at us and she said to the cus­tomer look, would you mind just going next door to the cafe and get­ting the guys in the cafe to come and check on us.

And she this good. This lady sort of ran next door and said, “Oh, God, I think the jew­el­ry store is get­ting held up”. And the guys that are in the cafe next door, these Ser­bian fam­i­lies, big Ser­bian guys, and they thought all we’re going to help out Lin­da, so they run in next door. But by the time they got in there ready for a punch up. Leonar­do, fig­ured out that he got an off­side and he’d sort of dropped his glass­es and pull his hood­ie down. And she real­ized who he was. So, it was sort of cri­sis avert­ed, but a fun lit­tle sto­ry. And I think I told a friend of mine who is in the media, and then they did a media sto­ry. And the next morn­ing at 3 is I feel with a call from some Hol­ly­wood gos­sip pro­gram want­i­ng to inter­view me live on the air.

Cameron Reil­ly [7:07]: Right. I thought you’re going to say you got a phone call from Leonar­do who offered to buy every­thing that you had to apol­o­gize for the dis­tress that he caus­es your staff. Did he at least turn out to be a good cus­tomer or was he just [unclear 7:22]?

Kane Kelfkens [7:23]: No, he did. He made a nice pur­chase. He did make a nice pur­chase. He was alright, Leonar­do in the end.

Cameron Reil­ly [7:31]: Have you seen Adam San­dler’s new film, Uncut Gems?

Kane Kelfkens [7:36]: Yes, I have. And I thought it was pret­ty good. It was pret­ty dark. I must say, I don’t know about you guys. But I nor­mal­ly would like a dark sort of dark film or TV show. But in these dark days we’re liv­ing in I must say my tastes have shift­ed com­plete­ly to any­thing light and comedic. And I must say Tiger King is got­ten my atten­tion late­ly as the ulti­mate expres­sion of Amer­i­ca and the ulti­mate anti­dote coro­na.

Cameron Reil­ly [8:13]: No, well, I’m avoid­ing that I val­ue my brain cells to high­ly Kane. So, you and I were chat­ting over email just about how you’re doing and the bailout pack­ages that Scot­ty from mar­ket­ing has been talk­ing about. And Tony and I, obvi­ous­ly have an inter­est in what’s going to hap­pen with the econ­o­my in Aus­tralia over the next six to 12 months. And we thought it would be inter­est­ing to get busi­ness own­ers like your­self to come on and share with us a lit­tle bit about what your thoughts are about how small busi­ness­es are going to cope with this. Do you want to talk us through your views at the moment? Record­ing this, by the way for con­text, on Mon­day, the 13th of April 2020, the year of our COVID.

Kane Kelfkens [9:08]: Yes, the year of our COVID? Well, look, I was think­ing about, why your audi­ence, in par­tic­u­lar, should care. What’s hap­pen­ing in small busi­ness in us, small retail­er, gen­er­al­ly your show is look­ing at, list­ed com­pa­nies that are gen­er­al­ly medi­um to larg­er orga­ni­za­tions. But it’s prob­a­bly impor­tant to reflect on some fig­ures, you don’t see men­tioned in the media very much because small busi­ness being what it is. There’s not a lot of mon­ey left over for lob­by­ing gov­ern­ment and the gov­ern­ment tends not to speak about us very much, but it might sort of inter­est peo­ple to know of the 13 mil­lion sorts of peo­ple that work in Aus­tralia ruff work­force, about 6 mil­lion of those peo­ple were employed in small busi­ness.

So, almost half the work­ers in the coun­try. And I think small busi­ness activ­i­ty makes up about 40% of the econ­o­my. So obvi­ous­ly, when small busi­ness is affect­ed sort of seri­ous­ly, there are going to be so much broad­er ram­i­fi­ca­tions for oth­er parts of the econ­o­my. And for medi­um and larg­er com­pa­nies, many of which have their cus­tomers in small busi­ness, all their employ­ees. So, I think that it is quite a good idea to get some insight into what’s hap­pen­ing in small busi­ness­es. As far as, from our per­spec­tive, the impact so far from the COVID-19 cri­sis, it’s all it all come very quick­ly upon us, and small busi­ness peo­ple gen­er­al­ly, is a, an old say­ing, in small busi­ness, that you got to be a jack of all trades, your head of human resources, you’re your head of mar­ket­ing your head of every­thing else, and it’s sort of one more cap that you got to put on to try and orga­nize their way through the cri­sis.

We’ve respond­ed in a sort of a cou­ple of ways, as a sort of a short-term response, as you will, we’ve had to pull back our in-store sales. With the lock­down. So, we haven’t locked down our stores com­plete­ly we’ve short­ened our hours. It’s quite an inter­est­ing one, that’s sort of the mes­sag­ing around what retail stores should be doing is quite mixed. I don’t know if you have sort of fol­lowed Scott Mor­ri­son, sort of any work that has a job is an essen­tial work­er, a line he’s been pitch­ing.

Cameron Reil­ly [12:24]: No, any work­er that has a job is essen­tial.

Kane Kelfkens [12:28]: That’s right. Any work­er that has a job is essen­tial. And then I think it was in the same press con­fer­ences a cou­ple of weeks ago, he went on to say he was talk­ing about, what’s an essen­tial pur­chase? And what sort of busi­ness­es should be open? And what sort of pur­chas­es should peo­ple be mak­ing. And he said any pur­chase that’s essen­tial for your house­hold. And then he went on to give an exam­ple say­ing, “Oh, my wife the oth­er day, decid­ed to go and buy a whole lot of jig­saw puz­zles, because that would be essen­tial for our fam­i­ly at this time where the kids are going to be spend­ing a lot of time indoors”. And I don’t know about you guys, but I would­n’t have thought that jig­saw puz­zles were an essen­tial pur­chase, but we’ve sort of had to take this mes­sag­ing from the gov­ern­ment then sort of fig­ure out okay, well as a jew­el­ry busi­ness, where does that leave us?

Tony Kynas­ton [13:26]: Sor­ry, Kane Does that hurt your respec­tive I’ve heard peo­ple who own chains of fash­ion stores, say, the gov­ern­ment needs to say, we’ll man­date we’re shut­ting down or we’re not. Because if we’re not shut­ting down, we’re still oblig­ed to pay rent to our prop­er­ty own­ers. But if we were shut down by the gov­ern­ment, that gives us some wig­gle room, does that apply to you at all? Is that cause prob­lems for you?

Kane Kelfkens [13:52]: I think there’s sort of two ele­ments to that for us, Tony, is one side is cer­tain­ly our nego­ti­at­ing posi­tion is strength­ened in the stores where we’ve had to close down for very strong sort of com­mer­cial mar­ket forces. So, for instance, I have a store in the Syd­ney CBD that is in a shop­ping mall. And, with all the office work­ers leav­ing the city, while the shop­ping mall has remained open, there is zero trade. And so, we’ve had to make a com­mer­cial deci­sion, they just com­plete­ly closed the store, and I’ve been able to go to my land­lord there. And sort of say, look, there’s no trade. So, we need your help here. And that land­lord has been much more forth­com­ing than for instance, my land­lord in Hunt­ing­ton, where there is still quite a lot of trade around.

And it’s not as clear whether we should be doing a full clo­sure. The oth­er aspect and I think that this might be behind some of the mes­sag­ing from the gov­ern­ment on this issue is that at this stage, it’s unclear whether our busi­ness could claim busi­ness inter­rup­tion insur­ance on our busi­ness insur­ance pol­i­cy if the gov­ern­ment-man­dat­ed dis­clo­sure of the retail sec­tor that has­n’t been test­ed yet. And I sus­pect that maybe the gov­ern­ment has had input from insur­ance. And that’s been sort of the dri­ving force between them not man­dat­ing a clo­sure in our area because it does­n’t make a lot of ratio­nal sense to keep a lot of retail stores open that they have allowed [inaudi­ble 15:44].

Tony Kynas­ton [15:46]: I’ve got friends in the insur­ance broking indus­try, and they’re get­ting all mixed mes­sages there about how these things apply as well. And they’re also find­ing it a lit­tle bit hard­er to deal with insur­ance com­pa­nies who would appear in some cas­es don’t have the sys­tems to allow their staff to work from home. So, it’s tak­ing a lot longer to get answers from them. And they’re also, just wait­ing for the pre­mi­ums to go up for all these things as well.

Kane Kelfkens [16:16]: Yes. It seems like some busi­ness inter­rup­tion, poli­cies do address pan­dem­ic, fair­ly specif­i­cal­ly. But speak­ing to quite a few oth­er busi­ness peo­ple, in our sec­tor, some peo­ple out of cafes, restau­rants, and some oth­er, appar­el retail­ers, they’ve gone through their pol­i­cy quite care­ful­ly. And it’s not clear that there is an exclu­sion for the pan­dem­ic. And, there­fore, if the lock­down was man­dat­ed, they would have quite good grounds to make quite siz­able claims from their insur­ers. And I think it’s a poten­tial issue, if it comes to that, I sus­pect the gov­ern­ment will hold off on doing that, maybe with that rea­son in mind.

Tony Kynas­ton [17:04]: Right. Do you think they should man­date it? Or do you think it should be left up to the oper­a­tor to decide?

Kane Kelfkens [17:11]: I think that the gov­ern­ment should be clear­er in their mes­sag­ing on what they want out of it, I think that the mes­sag­ing to the pub­lic to only leave your home for very essen­tial pur­pos­es has been very clear. What is not being made clear to the pub­lic is that we deem an essen­tial pur­chase to be any pur­chase you think you need to make. So, if you think you need a new dress, then that’s an essen­tial pur­chase, if you think you need a new pair of ear­rings, that’s an essen­tial pur­chase by the let­ter of the law. So, I think the gov­ern­men­t’s play­ing a game here where they’re try­ing to influ­ence behav­ior to get peo­ple off the streets. But they don’t want to take the step of being seen to close busi­ness­es, because they’re also try­ing to play this line of, well, we’ve got this eco­nom­ic cri­sis to deal with too.

And they know that if they man­date the clo­sure of busi­ness­es, it’s going to be that much hard­er for them all, to reopen, again, with flow-on effects, like, impact on land­lords’ impact poten­tial­ly on insur­ers. But the sort of the net result is, as is often the case, small busi­ness­es like mine, and many oth­ers in Aus­tralia sort of get­ting left hold­ing the bag of hav­ing to make a choice that bal­ances our, com­mer­cial deci­sion, is it worth keep­ing the doors open? We’re bal­anc­ing, the safe­ty valve staffs, bal­anc­ing the safe­ty of the com­mu­ni­ty. And then we’re try­ing to sort of crys­tal ball what is the world, is this going to pass in two months, in three months in six months? And what are the ram­i­fi­ca­tions of clos­ing my doors with all those dif­fer­ent things? It’s very unclear, and it does­n’t give much guid­ance to small busi­ness­es, unfor­tu­nate­ly.

Tony Kynas­ton [19:19]: So, a cou­ple of ques­tions about all that, how’s your bank­ing rela­tion­ship at the moment are they treat­ing you well, or are they shut­ting up shop?

Kane Kelfkens [19:29]: Look, I don’t know if I if we’re sort of in the minor­i­ty on this, but I’ve always been very ret­i­cent to rely on a line of cred­it from the bank to keep the com­pa­ny going. So, we pre­fer to sort of trade with­in our means and use accu­rate finan­cial sort of fore­cast­ing to sort of mak­ing sure we always have enough cash to con­duct our busi­ness. I’ve seen a lot of busi­ness­es get into a lot of trou­ble by rely­ing on lines of cred­it and over­drafts and things like that. So, I can’t speak to the bank­ing rela­tion­ship much. I’ve got­ten a lot of offers from banks to give me great busi­ness loans.

But much like, you guys talk about the metaphor of the cafe or look­ing at, assess­ing large com­pa­nies, I think if we go to the inter­est rate, you’d have to pay on a mar­gin loan to get the mon­ey to fund the busi­ness, ver­sus what you’re like­ly to make off that invest­ment. If I’m tak­ing a busi­ness loan, it’s sort of an 8% per annum rate of return. Well, if you look at the prof­it mar­gins in the aver­age busi­ness, you’re going to have to be doing pret­ty well, for we’d see that 8% does ever seem like a good deal to me to rely on cred­it.

Tony Kynas­ton [21:09]: Just to explain to lis­ten­ers, and maybe you can elu­ci­date the 8% is high­er than a mort­gage rail, I’m guess­ing because it’s an unse­cured loan.

Kane Kelfkens [21:15]: That’s cor­rect. Yes. So, for busi­ness loans, the inter­est rates are pret­ty high. I think that 8% fig­ure, I had a quote from one of the major Aus­tralian banks about three months ago on basi­cal­ly an over­draft sort of line of cred­it for our com­pa­ny. And I just took one look at the inter­est rate and thought, well, it’s not worth it.

Tony Kynas­ton [21:44]: So, you’d meet our qual­i­ty check­list for low gift­ed­ness, which is good. Let me ask the ques­tion about stock, which is always the hid­den dimen­sion to a cus­tomer in retail. You said before that you had or your moth­er had been on buy­ing trips around the world for jew­el­ry, and obvi­ous­ly can’t be done now how’s your stock sit­u­a­tion sit­ting?

Kane Kelfkens [22:05]: I guess we’re unusu­al in some ways for a busi­ness like ours, we main­tain quite high stock lev­els. Because of the nature of, we spe­cial­ize in gem­stones, in par­tic­u­lar, there’s is quite large changes year to year in the avail­abil­i­ty of var­i­ous gem­stones on the mar­ket, depend­ing on what mines are oper­at­ing, which mines are run­ning dry, and new mines being opened up. And there are also quite large price vari­a­tions depend­ing on exchange rates and things. So, we sort of tend­ing to stock up on gem­stones when we can when the con­di­tions are good, and then we’ll sit on that stop for a while. And then we’ll slow­ly take the gyms and turn them into sort of joy cre­ations as we go. But it means that we’re able to ride out quite a long term, [unclear 23:14] sort of trav­el and even a broad­er sort of impact of cur­ren­cy on our busi­ness, we can sort of basi­cal­ly just choose not to buy for a while and our busi­ness can keep run­ning.

Tony Kynas­ton [23:26]: Let me just draw a line of ques­tion­ing around how we might be able to use some of the met­rics you’re see­ing now and extrap­o­late into retail in gen­er­al, how much would you say your foot traf­fic is down, in the last two or three months?

Kane Kelfkens [23:41]: I would say our foot traf­fic on aver­age is prob­a­bly down about 60%.

Tony Kynas­ton [23:49]: It’s a lot. Are you see­ing any sub­sti­tu­tion online? How much is the online chan­nel up by?

Kane Kelfkens [23:54]: Look, we’re see­ing some sub­sti­tu­tion, but I would­n’t say it’s mas­sive. I mean, prob­a­bly our online chan­nel might be up, 20%. And I think that there’s a cou­ple of fac­tors there because while a lot more peo­ple are shop­ping online right now, my busi­ness like many oth­er busi­ness­es is putting a much greater empha­sis on our online chan­nel and mar­ket­ing that chan­nel. So, I think there’s intense com­pe­ti­tion in that space right now. So, there’s sort of the com­pe­ti­tion for eye­balls for your online cus­tomer has gone up in time. So, it’s had a lit­tle bit of flat­ten­ing impact on the curve. Nor­mal­ly we’re with our online mar­ket­ing in par­tic­u­lar, instead of spend­ing mon­ey on rent and wages as you would nor­mal­ly spend in a bricks and mor­tar retail store, you’re tak­ing that mon­ey and you’re spend­ing it on online mar­ket­ing as your sort of major invest­ment, and the sort of the return per dol­lar spent on online mar­ket­ing is way down because of that increased com­pe­ti­tion if that makes sense.

Tony Kynas­ton [25:21]: Say every­thing, all the restric­tions in social iso­la­tion and dis­tanc­ing were lift­ed tomor­row, how long would you expect it to take before it was busi­ness as usu­al for your busi­ness?

Kane Kelfkens [25:30]: Well, that’s the gold­en ques­tion, Tony. And that’s the real ques­tion for our sort of short to medi­um term plan­ning right now is that if, for instance, I keep the home fires burn­ing in my stores, and we keep our doors open, albeit on the sort of short­ened hours, and I get stuff on the books, and we sort of stay both in touch with our cus­tomers that are still around so that 40% of peo­ple are still walk­ing around. And keep our eye and I think that we could return to a full lev­el of trade pret­ty quick, once the restric­tions are lift­ed, and once the prob­a­bly, more impor­tant­ly, the mes­sag­ing goes out to the pub­lic. It’s okay to go out and live your nor­mal lives again.

Tony Kynas­ton [26:30]: Sounds like you don’t have high lead times for your stock, you’ve got enough stock to be able to open the doors almost ful­ly stocked. It sounds like too.

Kane Kelfkens [26:38]: As I men­tioned before, we’re ready to sell stock-wise, for quite some time, the only issue for us would be if we have to let our staff go, we’ll send them down through this peri­od. And all we have to close some of our stores because our land­lords won’t come to the par­ty on rent. And we just have to say, look, we’re leav­ing, then obvi­ous­ly, if in three months, the gov­ern­ment says it’s okay for every­one to come out and shop. We’d have to find new premis­es, we’d have to find new staff, they’d be quite a long run that time.

Tony Kynas­ton [27:15]: Yes. What kind of gov­ern­ment assis­tance, if any, are you get­ting at the moment?

Kane Kelfkens [27:19]: Well, the gov­ern­ment is assis­tance side is quite inter­est­ing. I was talk­ing about the mixed mes­sag­ing before on the essen­tial shop­ping sort of side, the gov­ern­men­t’s mes­sag­ing on sup­port for busi­ness­es has been inter­est­ing. They’ve announced quite a lot, you guys would be aware of some of the announce­ments around busi­ness sup­port. We had the big job keep­er pol­i­cy that was announced two weeks ago. I think it was a $270 bil­lion spend tar­get­ed sort of small, medi­um-sized busi­ness a way to help us fund keep­ing our staff work­ing. So, there’s sort of a par­tial fun thing of peo­ple’s wages. I think that scheme sort of elu­ci­dates quite nice­ly. The issue around all the fund­ing pro­grams to date, though, is while this announce­ment was made two weeks ago, and the gov­ern­ment has asked busi­ness­es to start pay­ing their staff this extra mon­ey from the begin­ning of this month.

We are now what the 13th of April today, and we still haven’t received any details from the tax depart­ment on how the scheme is going to oper­ate. So, there’s sort of been a lot of dou­ble­s­peak of big announce­ments, but either when the details come through, it turns out to be a lot less advan­ta­geous than you think, or requires a lot of red tapes to wade through to get access to any­thing. Anoth­er exam­ple with the ear­li­er IAS rebates that the gov­ern­ment announced was about a month ago, announced that and I think the announce­ment was up to $100,000 with a rebate for busi­ness­es, which sounds like an amaz­ing fig­ure. I think we ran the num­bers on that in our busi­ness, and I think we would qual­i­fy for about $5,000 with that sup­port. It’s nev­er as good as it sounds, and it just adds into that issue around plan­ning for busi­ness­es because after hear­ing a cou­ple of these announce­ments from the gov­ern­ment, and then expe­ri­enc­ing what the actu­al loan is, the stim­u­lus starts to lose its effect because we get very sus­pi­cious of what it all means.

Tony Kynas­ton [30:04]: Yes, Well, I should­n’t be too cyn­i­cal. But I won­der if that’s kind of the plan and the gov­ern­ment does­n’t want to go into too much debt. So, if it just runs a bit slow on all these things, hope­ful­ly, it’ll come out in time and not have to pay too much.

Kane Kelfkens [30:17]: I think you’re prob­a­bly right there. And I think in part, it was the announce­ment of that pol­i­cy, once again, try not to be too cyn­i­cal, was prob­a­bly a response to those very long Cen­tre­link cues. We saw when this cri­sis came to the fore, and they real­ized that Cen­tre­link could­n’t process every­one’s claim. So, they thought, I know, we’ll get busi­ness­es to be Cen­tre­link. You can han­dle the bureau­cra­cy for us. Which is sort of basi­cal­ly like the GST all over again.

Tony Kynas­ton [30:52]: So, you’re, you’re doing your fore­cast, you’re doing your plan­ning, but you’re not count­ing on too much assis­tance from the gov­ern­ment in your plans. Is that right?

Kane Kelfkens [31:01]: Not at this stage, no, look until the details when all this stuff becomes clear­er. And real­ly, to be hon­est, until the mon­ey hits our bank account. I’m always incred­i­bly sus­pi­cious of any sup­port the gov­ern­ment offers to the busi­ness because it often seems to come with some very tricky con­di­tions attached. So, at the moment, I’m try­ing to plan with that as a hope­ful, but not rely­ing on it.

Tony Kynas­ton [31:40]: Let me just change tack a bit, what are your thoughts about what busi­ness looks like when we come out of this social iso­la­tion peri­od? Do you think you will change any of your prac­tices where you have more online sales where you have few­er stores? Is there any­thing else you might see chang­ing?

Kane Kelfkens [31:57]: Yes, I think that this epi­dem­ic is prob­a­bly going to be a big wake up call to a lot of busi­ness peo­ple, espe­cial­ly now sort of sec­tor, I think that we’re going to be focus­ing a lot more invest­ment in our online plat­form, obvi­ous­ly, through this cri­sis, but even beyond because, today, it’s COVID-19. But tomor­row, it could be COVID-20. I hope not. But it expos­es a major weak­ness in our econ­o­my. And it’s also I think, show­ing where there can be a lot of under­ly­ing strength as well. For exam­ple, my wife is a solic­i­tor. And while the courts have had some inter­rup­tion and things like that, her abil­i­ty to work has been large­ly unaf­fect­ed, she’s been able to work from home, and be able to car­ry on. And I think that we’re all going to have in the back of our mind will [inaudi­ble 33:11] we posi­tion our­selves in case some­thing like this hap­pened again, to be able to con­duct our busi­ness in a much safer way.

Cameron Reil­ly [33:22]: My favorite con­spir­a­cy the­o­ry at the moment is that COVID was cre­at­ed by zoom, to dri­ve up their rev­enues. So, I’ve been preach­ing work­ing from home since I was [unclear 33:38] in the mid-90s, work­ing for Mal­colm Turn­bull. And a lit­tle did we know all the world need­ed was a glob­al pan­dem­ic, to get peo­ple to make the jump. So, con­grat­u­la­tions to the strate­gists at zoom. The big thinkers, if you’re right, and it makes sense that more small busi­ness­es will now try and think about their online strat­e­gy more and invest­ing more in mov­ing their busi­ness­es online. You have to won­der what that means for the future of employ­ment in the coun­try too, I haven’t seen our unem­ploy­ment num­bers alike, I don’t know if they’ve come through recent­ly.

Well, yes. And we’ve talked on this show over the last year when we had Alan Kohler on, I remem­ber, in par­tic­u­lar, he was talk­ing about the true unem­ploy­ment num­bers in the coun­try and this was sev­en or eight months ago being far high­er than the way they were being report­ed. He was talk­ing about if you took the under­em­ploy­ment num­bers, and which should be added he said to the unem­ploy­ment that was peo­ple dri­ving for Uber, the gig econ­o­my peo­ple that have got a few hours of work. work a day or a week not ful­ly employed. I imag­ine a lot of those peo­ple are stuffed right now. I can’t imag­ine this many peo­ple catch­ing Ubers around at the moment one of my sons told me the DD one of the Uber com­peti­tors is shut up in Aus­tralia. He catch­es a lot of Ubers. He said, Uber is still run­ning, but it’s a lot few­er cars on the road. So, if we add that to the exist­ing state of peo­ple in the under­em­ploy­ment gig econ­o­my before this will hap­pen, more and more busi­ness­es now stop mov­ing online, so we’re going to end up with more under­em­ployed peo­ple a year from now.

Kane Kelfkens [35:47]: Yes, it’s an inter­est­ing one. On that point of Uber, los­ing a lot of busi­ness, I sup­pose there would have been quite a lot of those Uber dri­vers now switch­ing over to doing food deliv­ery. And because there’s been this mas­sive uptick in peo­ple order­ing their meals through deliv­ery Aru and Uber Eats and things like that. So, there’s obvi­ous­ly, some sort of tran­sub­stan­ti­a­tion in the employ­ment.

Tony Kynas­ton [36:22]: I saw an inter­est­ing site just to add a bit of col­or to that sto­ry. I was walk­ing through Kings Cross last week and all the Uber Eats rid­ers were sit­ting in one of the parks, the rail nine foun­tain wait­ing for their lunch orders, and the cops were going through on bus bust­ing them for social dis­tanc­ing, they’re not social dis­tanc­ing.

Kane Kelfkens [36:43]: Yes, some of the inter­est­ing sto­ries around that too, com­ing out of being from restau­rant and cafe own­ers that have been com­plain­ing of the large part of the mar­gin that those deliv­ery ser­vices are now eat­ing up, I think it’s some­thing like 40% of the order val­ue, they charge in com­mis­sion. So, that’s a mas­sive shift in where the mon­ey’s going in the econ­o­my, espe­cial­ly con­sid­er­ing a lot of these com­pa­nies that are owned over­seas, and are quite adept at mov­ing prof­its over­seas with­out pay­ing tax on them in this coun­try. There’s prob­a­bly some inter­est­ing impact on our nation­al tax base here as well. But that’s a whole oth­er sort of ques­tion. Yes, cer­tain­ly, I men­tioned before with our invest­ment online, the invest­ment real­ly goes from, staff, and premis­es, rent does trans­late to basi­cal­ly, stock and adver­tis­ing online. It cuts a lot of the peo­ple out of the busi­ness and it also under­cuts com­mer­cial prop­er­ty val­ue as well. I think it’s going to be a real­ly inter­est­ing flow on from this, I think the com­mer­cial prop­er­ty could take a very large hit, espe­cial­ly any­thing close to the retail sec­tor, your West­field, and ally.

Tony Kynas­ton [38:25]: Yes, I would think retail­ing and office will take a hit because I think com­pa­nies will real­ize they don’t have to pay as much rent in the city because peo­ple can work effec­tive­ly from home. And I think on the oth­er side, ful­fill­ment ware­hous­es will be grow­ing because if we do shift per­ma­nent­ly to one line, there’s more need for that.

Kane Kelfkens [38:44]: Yes. And career and the approach to retail­ing around Drop­ship­ping. I don’t know if you’re famil­iar with the con­cept of drop ship­ping, burn­ing meu.

Cameron Reil­ly [38:58]: One of my 19-year old’s is a big drop ship­per who has been teach­ing kids to drop ship­ping for the last six months and he and his busi­ness part­ner who’s 18 start­ed a new Drop­ship­ping store. Two days ago, I think they did one and a half grand in sales on the first day they did six yes­ter­day and they’re on track to do 10 grand in turnover today. He texted me ear­li­er.

Kane Kelfkens [39:29]: Well, there you go. That’s such an inter­est­ing busi­ness mod­el. And in that sort of busi­ness mod­el, you’re not hold­ing any stuff. So, you’re in essence you’re not buy­ing your stock until you’ve already sold it.

Tony Kynas­ton [39:45]: Yes, no, ful­fill­ment costs.

Cameron Reil­ly [39:48]: Not exact­ly true. As it turns out. 60% of their pay­ments are com­ing via Pay­Pal and Pay­Pal holds on to the mon­ey in its scroll until the prod­uct has been deliv­ered. This means they need to front the cost for the back was pur­chase and deliv­ery of the prod­uct, at least for that 60%. As it turns out their cred­it card pay­ments, the oth­er 40%. They’re get­ting straight away. So, they’re using that to fund the Pay­Pal com­po­nent. Their prof­it mar­gin we worked out yes­ter­day is about 60%. So, it’s pret­ty good. So, they’re using the cred­it card mon­ey to fund the Pay­Pal ful­fill­ment side of things.

Tony Kynas­ton [40:40]: Until the charge­backs come through on the cred­it cards.

Cameron Reil­ly [40:42]: Well, yes, that could hap­pen, too. But it is. It’s fas­ci­nat­ing. And Tay­lor’s my son, his busi­ness mod­el for the last six months has been teach­ing oth­er, 17 18 19-year-olds drop ship­ping, his view is that, where­as teenagers used to go and get a job at McDon­ald’s, when they were in high school, and just after high school when they’re at Uni. Now, increas­ing­ly, they’re just set­ting up their Drop­ship­ping stores. And in fact, the way he’s been posi­tion­ing it recent­ly isn’t that lis­ten­ing, you’re not going to nec­es­sar­i­ly get rich out of doing this very small per­cent­age of drop ship­pers in any­thing make good mon­ey out of it. And there’s a whole, the algo­rithm behind get­ting the right prod­uct at the right time and the right ads and get­ting that com­bi­na­tion is quite dif­fi­cult.

But the way he’s posi­tioned it to these kids is, you’re going to learn more about entre­pre­neur­ship and retail­ing and mar­ket­ing from doing this for a cou­ple of years in your spare time, then you’re going to learn going to uni and get­ting a busi­ness degree. Tay­lor and his twin broth­er Hunter both just dropped out of their third year of doing a busi­ness degree at QUT because Tay­lor’s doing this. So, Hunters got mil­lions of views on Tik­tok and a cou­ple of 100,000 fol­low­ers on Tik­tok. He sees that as his busi­ness for the next cou­ple of years. And they’re both this is a secret at QUT, does­n’t under­stand any of what we’re doing. We’re 10 years ahead of where QUT’s busi­ness pro­fes­sors are they can’t even wrap their heads around our busi­ness mod­el. So, what’s the point of get­ting a busi­ness degree when we’re 10 years ahead of the curve?

Kane Kelfkens [42:36]: I think the trick with a lot of these lit­tle plat­forms is I think hav­ing a sort of a medi­um- and longer-term strat­e­gy and how to par­lay your suc­cess in drop ship­ping, or even Tik­tok a very inter­est­ing one. So, social media suc­cess, how to par­lay that into a more sus­tain­able sort of longer-term busi­ness mod­el. And less some peo­ple are been very suc­cess­ful with that, out of sort of how to use suc­cess in one area to sort of build a cus­tomer base or build a fol­low­ing and then being able to find oth­er prod­ucts or ser­vices that tar­get that, in some ways, Cameron, that’s been a large part of your suc­cess in pod­cast­ing. I think you’ve been quite effec­tive in sort of being able to iden­ti­fy sort of what your audi­ence could be inter­est­ed in next, I start­ed lis­ten­ing to you, I think it was a life of Cae­sar. I stum­bled across your pod­cast, and then I’ve been through a cou­ple of his­to­ry pod­casts. And I’ve been through the BS fil­ter, and now I’m find­ing this very inter­est­ing and you would­n’t, on the face of it, I think there’s any­thing relat­ed from, how to invest to the life of Cae­sar, but there’s been a syn­er­gy there.

Tony Kynas­ton [44:20]: Nice plan­ning, Kane

Cameron Reil­ly [44:21]: Yes, I was look­ing. I sat down 15 years ago Kane and on the back of a nap­kin I sketched out the strat­e­gy. And it’s all going exact­ly to plan I have to say that.

Tony Kynas­ton [44:34]: Dropped out of busi­ness school.

Cameron Reil­ly [44:35]: Yes. All kind. Exact­ly the plan TK. Alright, well, lis­ten, thank you for com­ing on and being so open and trans­par­ent, shar­ing that with us a lot of real­ly fas­ci­nat­ing insights. And best of luck mate. I hope that we get back to nor­mal as quick­ly as pos­si­ble so you can ramp your busi­ness back up again. And keep pay­ing for my his­to­ry pod­casts.

Tony Kynas­ton [45:02]: Let me just say I hope you do come back strong and you even­tu­al­ly list because any sort of busi­ness that can ride out this sort of store with no debt, good stock hold­ings, and a quick ramp-up it’s got to be a good one to invest in. So, good luck to you.

Kane Kelfkens [45:16]: Well, I’ll take that seal of approval for me Tony to the bank. But now look, thanks for the oppor­tu­ni­ty, guys. I hope this has been some­what infor­ma­tive for all the lis­ten­ers and great to chat with you and have the oppor­tu­ni­ty to final­ly hear myself talk on one of your pod­casts.

Cameron Reil­ly [45:37]: Well, we will prob­a­bly get you back on at the oth­er side of this Kane and we can talk about how it played out.

Kane Kelfkens [45:44]: Yes, that’d be great. I hope I can give you a suc­cess sto­ry.

Cameron Reil­ly [45:49]: And for all of our lis­ten­ers, cashed-up lis­ten­ers stuck at home look­ing to thank their spous­es for putting up with them. They should go to your web­site and buy them some­thing nice. What’s the web­site? Is it thefamilyjewels.com.au?

Kane Kelfkens [46:10]: That’s it thefamilyjewels.com.au.

Cameron Reil­ly [46:13]: You could­n’t just get cajones.com.au?

Kane Kelfkens [46:18]: I reck­on that one’s tak­en.

Cameron Reil­ly [46:21]: Yes, by me. I got to get that. So, let’s see [cross-talk­ing 46:26].

Kane Kelfkens [46:26]: What you got to do. You prob­a­bly got a buy’s you wife a nice gift because she’s walked in on you when you’ve been search­ing cajones.com.au and see what’s on the screen.

Cameron Reil­ly [46:38]: Take care, bud­dy.

Kane Kelfkens [46:40]: Alright, thank you, guys. Cheers.

Cameron Reil­ly [46:42]: Before you go. What do you think of the film?

Kane Kelfkens [46:46]: I love the film. I thought it was very inter­est­ing. And I think I said to you guys on the night, I was just sor­ry that the film had to be birthed in such a time like this. I thought it was very inter­est­ing. And I was hop­ing that you would get some fab­u­lous write-up in the paper of reli­gious zealots protest­ing out­side of its pre­miere. And a whole lot of anger and fury would have pub­li­cized it into the stratos­phere. And maybe at anoth­er time that would have been what hap­pens but there’s always the rere­lease.

Cameron Reil­ly [47:31]: Yes. Look, my mar­ket­ing line now is that the Lord was so unhap­py with it. He sent a flag to shut it down.

Kane Kelfkens [47:42]: I like that. That’s good.

Cameron Reil­ly [47:44]: Alright. Thanks, mate. Take care.

Kane Kelfkens [47:46]: Thanks, guys. Bye.

Cameron Reil­ly [47:47]: Bye. Alright. Well, that was fun.

Tony Kynas­ton [47:52]: Yes, it was good.

Cameron Reil­ly [47:53]: Do you want to answer some lis­ten­er ques­tions before we wrap up?

Tony Kynas­ton [47:59]: Yes.

Cameron Reil­ly [47:59]: Alright. Here’s one from Dave. Dave says my ques­tion is how does Tony’s dol­lar cost aver­age, week­ly, month­ly, or on Lowe’s? And then there was a, it might have been Dave or some­body else sent me an arti­cle from Morn­ingstar, talk­ing about how dol­lar-cost aver­ag­ing is stu­pid. And you should­n’t do it. I know we’ve talked about this before. But remind me, Tony, what’s your approach to dol­lar-cost aver­ag­ing?

Tony Kynas­ton [48:30]: Yes, well, it was Steve Mad­den, who sent us the Morn­ingstar arti­cle. Hi, Steve. So, let me just go through the ques­tions sep­a­rate­ly. In terms of buy­ing stocks, I gen­er­al­ly dol­lar-cost aver­ag­ing dai­ly. So, I found it just a good way to not be impa­tient to be patient when you’re buy­ing a stock because it could go down a bit from after your first iden­ti­ty, it could go up and some­times you miss out on the first lev­el ramp up. But there’s a prac­ti­cal rea­son that I haven’t changed over the years. So, my online bank­ing account linked to my stock­bro­ker only as we would trans­fer up to a vol­ume of 75,000 a day.

So, if I want­ed to get cer­tain say buy a mil­lion dol­lars worth of shares, it’ll take me a while because I can buy 150,000 every two days before I have to pay the bro­ker because set­tle­ments, T plus two. Yes, so it might take me eight 9 10 days to get into the sort of size I want in stock but I don’t mind now I’ve thought about chang­ing it noth­ing yet, but you spread­ing your risk over a week or two weeks of buy­ing an iPhone haven’t cost me much in terms of prof­it at the end of the day. And it’s allowed me to aver­age out my buy price over the peaks and troughs over that peri­od. So, that’s gen­er­al­ly how I do it not nec­es­sar­i­ly wait­ing for Lowe’s or tak­ing too long to do it, but over a cou­ple of weeks now on Steve’s Morn­ingstar arti­cle, that arti­cle was com­par­ing some­one who put mon­ey into the share mar­ket reg­u­lar­ly. And I think they looked at the same amount going in month­ly over­time. And the research shows, you’re bet­ter off if you had, for exam­ple, a big lump sum. So, say, for exam­ple, you in here, if it’s a main, the researchers in that arti­cle argued, you’re bet­ter off, putting it all into the mar­ket upfront, then rather than drib­bling it in over sev­er­al years.

And that makes sense as well because the share mar­ket goes up on aver­age 10% a year. So, if you take years to put your mon­ey into the mar­ket, you’re miss­ing out on 10 or 20% of that, right. And the research has proved that the down­sides in the mar­ket, were less in num­ber than the upsides in the sale, you’re more like­ly to lose out even if you put the full inher­i­tance into the mar­ket on the day before a crash that was still in terms of their research find­ings only way bet­ter than drip-feed­ing into the mar­ket over time. So, my response to that arti­cle was yes, I under­stand that. First­ly, some peo­ple invest in the mar­ket by sav­ing from their wages and putting a small amount in every month. That’s, still valid. If you don’t have the mon­ey upfront, you don’t have the mon­ey upfront.

So, I would still keep doing that. And sec­ond­ly, when I talk about dol­lar-cost aver­ag­ing, from my point of view, I’m talk­ing about doing it over a cou­ple of weeks or a short peri­od, at the most. So, the researchers did­n’t say, then what would it look like if you had your $100,000 inher­i­tance and put it in the month before the crash ver­sus putting in say, 50,000 the month before and 50,000 the month after? Which will be bet­ter. So, the research was valid, but I still dol­lar cost aver­age when I’m buy­ing shares.

Cameron Reil­ly [51:56]: Okay. And if you did­n’t for most of us that don’t have the lim­i­ta­tion that you have. Well, I feel sor­ry for you, by the way, that it’s so hard for you to do, come up with a mil­lion dol­lars in cash for your bro­ker that quick­ly. For those of us that are invest­ing small­er amounts where that’s not an issue, you still rec­om­mend dol­lar cost aver­ag­ing over a week or two? Or if I had 10 grand to buy stocks today, should I just whack that 10 grand on a stock? Because it did. I also have bro­ker­age fees every time I buy some­thing.

Tony Kynas­ton [52:36]: Yes. So that all comes into play the prac­ti­cal­i­ties of it. So, I hire a QAV dum­my port­fo­lio that was blind in a $1,000 lot. So, it makes no sense to break that down and think could you are pay­ing prob­a­bly high­er bro­ker­age and doing that 10 grand, you might want to con­sid­er break­ing into two fives if it does­n’t cost you any more in bro­ker­age and maybe doing one pur­chase now one pur­chase next week just to see what’s hap­pened in the mar­ket in between. But yes, I would­n’t do it any more than that.

Cameron Reil­ly [53:05]: It would depend on whether or not the bro­ker­age was a per­cent­age or a flat fee, I guess.

Tony Kynas­ton [53:09]: Cor­rect. Yes, some­times there are scales. So, if it was the same per­cent­age fee for five grand and 10 grand you could do that. But if you’d like to add $1,000, it prob­a­bly makes a dif­fer­ence. Whether you’re going all-in or whether you have.

Cameron Reil­ly [53:25]: Thanks for explain­ing that, Tony got a ques­tion from Lee. Bris­bane Voic­es. Hi, Cameron love to hear more from Tony on the pos­si­bil­i­ty of a US cur­ren­cy deval­u­a­tion specif­i­cal­ly what signs to look for­ward to now for this com­ing. What defen­sive posi­tions, he would take gold in ques­tion, mark, Bit­coin, and what kind of reac­tions do we see in the mar­ket well, let’s start with that one, cur­ren­cy deval­u­a­tion, Tony, what are your thoughts on US cur­ren­cy deval­u­a­tion?

Tony Kynas­ton [53:57]: Well, I think it would be a good thing for the US if their cur­ren­cy deval­ued because then they could man­u­fac­ture more and export more. So, that’s always good for the econ­o­my. And gen­er­al­ly, what­ev­er hap­pens to the US stock mar­ket hap­pens here. So, that’s prob­a­bly going to be a good thing for us. Although it prob­a­bly means our dol­lar goes up. Because as the US dol­lar comes down, and if there’s no change to our econ­o­my then our dol­lar has to go up, which is start­ing to hurt our exporters and man­u­fac­tur­ers so it may all come out in the wash.

As for signs of it, it’s pret­ty hard to say these days, it used to be a lot eas­i­er to pre­dict cur­ren­cy moves when the Fed reserve was­n’t just open­ing the spig­ot all the time and print­ing mon­ey every time the econ­o­my had a bit of a slip. So, I don’t know real­ly what the signs are for dol­lar deval­u­a­tion. My gut feel­ings will prob­a­bly hold where it is because the Fed Reserve will keep open­ing the tap if it starts to drop too much. But I think it’s prob­a­bly a good thing for the US econ­o­my to drop so that Philadel­phia drops so that could be Man­u­fac­tur­ing export more. Do I go to gold? No, I don’t go to gold. I have bought gold shares in the past, but that was based on them being good QAV check­list scores rather than any macro-eco­nom­ic sort of the­o­ry.

Cameron Reil­ly [55:13]: Just think­ing I should invite my mate Nicholas Gru­en onto the show to talk about mod­ern mon­e­tary the­o­ry with us.

Tony Kynas­ton [55:22]: Yes, that’d be good. And just his take on the econ­o­my as well.

Cameron Reil­ly [55:25]: Yes.

Tony Kynas­ton [55:28]: No good.

Cameron Reil­ly [55:29]: Aus­trali­a’s fore­most pub­lic intel­lec­tu­al. Nicholas Gru­en accord­ing to Lind­say Tan­ner. I think you mean after me. That’s prob­a­bly right about the time Nicholas and I last caught up. Alright. How much time do you spend wor­ry­ing about cur­ren­cy deval­u­a­tions, though we’re think­ing about it, to what lev­el does that play into your strat­e­gy?

Tony Kynas­ton [55:59]: Almost none at all. The only time I think about cur­ren­cies is in that gen­er­al sort of three-fin­ger check on the econ­o­my, I think if your dol­lars low­er, your inter­est rates are low, and the petrol price at the pump is low, the econ­o­my should be strong. So, I think we’re com­ing into that sort of stage now we’ve had low-inter­est rates and cur­ren­cies have stepped down from the sort of mid-70s. Now to the high 60s. So that’s help­ing, and the petrol pump prices going down. So, that all kind of putting a floor under the econ­o­my, notwith­stand­ing all the prob­lems we’re hav­ing with COVID. But that’s going to be good for the econ­o­my in the long term.

Cameron Reil­ly [56:39]: Right. But how does that affect your strat­e­gy?

Tony Kynas­ton [56:43]: Not at all.

Cameron Reil­ly [56:47]: Yes, that’s sort of my point. I’ve been say­ing this to a few peo­ple who are ded­i­cat­ed lis­ten­ers, but they call me up and they go, so, how does all this change, Tony strat­e­gy, and QAV. And I was like, well, that’s one of the most fas­ci­nat­ing things about going through this over the last month or two, for me, real­iz­ing that noth­ing changes with QAV. We’re buy­ing less than we were six months ago. But apart from that, noth­ing changes. You’re just lis­ten­ing to the num­bers to tell you what to do.

Tony Kynas­ton [57:28]: That’s the beau­ty of it. It’s been bat­tle-test­ed through these kinds of what­not, this kind of reces­sion, but reces­sions in the past. And takes the dra­ma out of it.

Cameron Reil­ly [57:39]: Yes. But the check­list tells us what to look for when we are going to buy a stock. And that does­n’t change in a bull mar­ket in a bear mar­ket, what’s in the mid­dle of a bull and a bear. Is there a [inaudi­ble 57:54] as a fish, goat mar­ket? I don’t know, what’s the mid­dle? Just a nor­mal mar­ket con­di­tion. It does­n’t change. It’s just the rules are the rules, as I like to say.

Tony Kynas­ton [58:08]: Yes, exact­ly. [inaudi­ble 58:10] had a baby.

Cameron Reil­ly [58:13]: Next, Alease’s. Could Tony talk more about what spe­cif­ic news or data will like­ly in this lit­tle ral­ly? It’s still been sort of going up over the last cou­ple of weeks in the Dow and all odds?

Tony Kynas­ton [58:30]: It’s inter­est­ing. Well, two minds again, with­out me sci­ence, I don’t like fore­cast­ing it. I can’t see how the mar­kets going to go up longer-term when we haven’t had any data about reces­sions about tax hikes that are going to come out because of all these gov­ern­ment sub­si­dies about num­bers from com­pa­nies report­ing the sort of fig­ures that we just heard about from Kane, it’s hard to see that that’s hap­py days for the mar­ket but I could be wrong. I think what’s dri­ving the mar­ket at the moment is the curves flat­ten­ing, so we have few­er COVID-19 cas­es every day. So, peo­ple think that might mean an end to the lock­down quick­ly, or quick­er than they thought.

But that’s all just spec­u­la­tion, in my opin­ion. So, what’s like­ly to end this. All I can do is look back at past reces­sions and past dips in the share mar­ket. And it always ends when there’s no end in sight when every­one is depressed when peo­ple are going to cash when banks are limp­ing along with gov­ern­ment life sup­port, on huge ven­ti­la­tors, if you like, when you walk down the street and there’s every sort of third or fourth or fifth, shop­pers, Felice, when your friends don’t have jobs, that’s when the mar­ket turns and we’re not see­ing that yet. So, that’s what my gut feel says.

Cameron Reil­ly [1:00:02]: And the whole point of the stim­u­lus pack­ages, though, in the­o­ry, pre­vent that from hap­pen­ing, though.

Tony Kynas­ton [1:00:10]: Yes, and so that’s a bit of a curve­ball this time, sort of stim­u­lus pack­ages in the GFC did­n’t come about until the end. So, there’s that. I think there’s going to be a lot of wrin­kles and humps in the stim­u­lus pack­ages, as Kane say­ing, is the cash going to flow? And we don’t know yet. What that’s going to cost to the econ­o­my next year, when we come through, we have quite a deferred the bud­get until when­ev­er Sep­tem­ber or Octo­ber. Well, if they come out there and say, we were on point, we’re creaki­er, and we need to put tax­es up the GST is now 15%. What will that do for the econ­o­my? There are just so many unknowns there. It’s hard if you’re bull­ish at the moment.

Cameron Reil­ly [1:00:50]: And again, from my per­spec­tive, does­n’t mat­ter in terms of QAV. It mat­ters for a whole lot of peo­ple for a whole lot of rea­sons, as Kane just explained, from his per­spec­tive, but in terms of QAV, does­n’t mat­ter, we will invest in indi­vid­ual com­pa­nies based on their num­bers, as they are avail­able. And what’s hap­pen­ing at a macro­eco­nom­ic lev­el is nei­ther here nor there.

Tony Kynas­ton [1:01:22]: Cor­rect. Yes. And more effec­tive­ly, we could get sucked up with the mar­ket, hys­te­ria, and then have to sell again, if the mar­ket turns good. And we start the sea­son, three-point trend lines that we like, and we start to see some com­pa­nies that pub­lish some fig­ures which are okay, then we might start buy­ing and it could be too well, you might have to sell again. So, that’s just the way it works. But again, it will be guid­ed by the num­bers not by what my fore­cast.

Cameron Reil­ly [1:01:49]: Yes, we need a mot­to about fore­cast­ing. We need a new cof­fee mug that says some­thing about prof­its.

Tony Kynas­ton [1:02:00]: Fore­casts as a flogs. That’s what I said.

Cameron Reil­ly [1:02:04]: Some­thing about Nos­tradamus, I’ll come up with it. Got a ques­tion from Angus. Hi, Cameron, have a few ques­tions for Tony. If you don’t mind, I don’t Angus. Well, the more the mer­ri­er. Num­ber one, if the three-point trend­line is bro­ken to sell a stock, does he usu­al­ly sell his entire hold­ing or just a part of it? Does he take into account oth­er macro fac­tors for this or just use some gut instinct?

Tony Kynas­ton [1:02:31]: I sell the entire amount. And try not to use gut instinct.

Cameron Reil­ly [1:02:36]: Do you dol­lar cost aver­age on your way out?

Tony Kynas­ton [1:02:39]: No, unless there’s a prob­lem with the liq­uid­i­ty of the stock. Which I’ve spo­ken about before. If, in some cas­es in the past, I have tak­en a while to build up a hold­ing in a small-cap stock that I like, and it always comes back to bite me when I go to sell it because it takes me a long time to get out. Which is I guess the form of dol­lar-cost aver­ag­ing.

Cameron Reil­ly [1:03:01]: Okay, so the answer is no unless you have to for some rea­son, but no, you nor­mal­ly just dump it. Num­ber two for main­te­nance.

Tony Kynas­ton [1:03:09]: Sor­ry, I’m just on that. There’s a say­ing in the mar­ket that the mar­ket goes up a set of stairs and down the ele­va­tor well, so as soon as you see it’s time to sell, it’s time to sell.

Cameron Reil­ly [1:03:19]: Yes, okay, good. Num­ber two from Angus, hypo­thet­i­cal­ly, if the trend line is bro­ken to sell a stock, how far below that trend line would it be too late to sell? e.g., a fur­ther 5% 10%, etcetera. And the car­ry case some of my hold­ings have just passed recent­ly, but have gone down past the line. So, want­ed to check if it’s still worth sell­ing? Or when is it too late? Is there such a thing as too late?

Tony Kynas­ton [1:03:47]: It’s a good ques­tion. I’ve had ques­tions like this as well. If it’s five or 10%, below, I’d say sell. But any­thing more than that your kind of get­ting into that. The ques­tion you rather ask is, am I a buy­er at this price or a sell­er at this price. So, if it’s below the three-point trend line, and I’m not see­ing any sort of uptick in the mar­ket, or an uptick in that par­tic­u­lar share price, I’d still be a sell­er. If it’s down 30 40 50%, which some of these stocks are I might think twice about that because I think we’re prob­a­bly clos­er to the bot­tom of the top. So, I might hold on. But if that real­ly is a gap call if you’ve missed the time to sell.

And it just again high­lights the point that even though we don’t do much work dur­ing the year at times like this, you do have to watch things a bit clos­er, spend a bit more time look­ing at the graphs. And we also had a sim­i­lar ques­tion I don’t think we had a lot to from one of our lis­ten­ers in Sin­ga­pore, who talked about the fact that he had been grant­ed some stock in com­pa­nies he worked for in the past and con­tin­ue to be a long-term hold­er of those but they had now turned down and whether we would apply the same rules to that stock and I would so again, it might be too late now if you stand to see some upticks in those stocks or if they’ve dropped 40 or 50%. But if I was a hold­er still on, say Korsmey­er stock where I used to work, and it had info still list­ed, and it had breached a three-point trend­line, I’d be a sell­er as soon as I could.

Cameron Reil­ly [1:05:17]: In terms of the extra work that’s required, what I did when things start­ed to tank was because we don’t hold many stocks, we had like 20, at the best of times. So, I just went through worked out what I thought the three-point trend­line sell price was, and put that in my spread­sheet. And so, once a day, real­ly, I just look and see how close is the cur­rent prices to the sale price. And if it’s get­ting close to my check it but most of them well, today. We did get rid of a few, but the ones that we still have the eight or nine stocks are well above the sell­ing price. So, I only sort of check it once a week, and noth­ing real­ly, it’s not that much extra.

Tony Kynas­ton [1:06:07]: And I think I was the same. I was check­ing my port­fo­lio maybe once a week as well. Maybe twice a week, if there was a big drop in the mar­ket on that par­tic­u­lar day, I might go and look at some stocks I thought might be affect­ed. But once a week, check them. And you can put alerts in the stock doc­tor if you want­ed too as well. So, don’t they allow price alerts? But it does take a lit­tle bit more time, but not a whole lot.

Cameron Reil­ly [1:06:29]: Some more ques­tions from Angus on a share selec­tion per­spec­tive, does Tony only invest in ASX stocks, I would assume his cri­te­ria apply to all mar­kets. We’ve talked about this before, and I’ll get you to cov­er it again. But before I for­get, I did get an email from a sub­scriber in the UK the oth­er day, and he was he’s try­ing to apply QAV to the foot­sie and I sug­gest­ed he come on and play foot­sie with us at some stage and we can do what we did with Andre in Cana­da, Andre Bra­vo where we looked at an Amer­i­can stock, we can do that on the show. I think that’d be fun.

Tony Kynas­ton [1:07:10]: Yes, that’s a great idea. You can play foot­sie with us. And if a Ger­man lis­ten­er out there, they can come on and pull [inaudi­ble 1:07:15] Ger­many.

Cameron Reil­ly [1:07:18]: Start to turn me on Tony, been locked down.

Tony Kynas­ton [1:07:21]: No, that’s great. So, the answer to Angus’s ques­tions is, I do only hold ASX stocks. And my rea­son­ing for that is that the tools I have access to are cov­er the ASX share analy­sis does have over­seas stocks. But the stock doc­tor does­n’t. When I’ve lived over­seas, both in New Zealand and Cana­da, I found it much hard­er to get access to any sort of tool. Like those two tools. I know stock doc­tors looked at going into the US and they’re a lit­tle bit wor­ried about peo­ple steal­ing their IP. So, they haven’t. But I could­n’t come across any tools as good as those over­seas, maybe the UK has one but not famil­iar with that mar­ket. But now I stick to my [inaudi­ble 1:08:05] I stick to the ASX. I also like the fact that I can read the AFR and it cov­ers the stocks that I own. And I can for retail­ers in par­tic­u­lar, or, or retail fac­ing com­pa­nies, I can go and look at their stores or use their ser­vices and see whether I like them or not.

Cameron Reil­ly [1:08:22]: The way that I’ve under­stood it before when we’ve talked about this is there’s just so much more added com­plex­i­ty for you buy­ing for­eign stocks, and you got to wor­ry about exchange rates and inter­na­tion­al law and all this kind of stuff. You’re already get­ting your 19 and a half per­cent annu­al aver­age return which is about the same as what Buf­fett gets any­way. So, it’s not like if you invest if you took the addi­tion­al effort and risk and cost of invest­ing in for­eign mar­kets, you’re going to dou­ble your 19 and a half per­cent or any­thing so why both­er?

Tony Kynas­ton [1:08:58]: That’s a part of it as well. The [inaudi­ble 1:09:00] sort of caveat I’d have on that as if the US dol­lar does drop a lot in the Aus­tralian dol­lar gets to be one to one with the US or even high­er, you can do a bit of an arbi­trage trades there it’d be a time I’d look to buy Berk­shire Hath­away, for exam­ple, and then hold it [unclear 1:09:15]dol­lar drops again, which it will inevitably do. We’ll get the oth­er prof­it bump from a cur­ren­cy rate depre­ci­at­ing. But that’s a good point you make and also to there’s a lot of Aus­tralian com­pa­nies that have expo­sure over­seas so you’re good you see your­self You’re good. Your for­eign­er skew mines, you BHPs your Rio’s when there’s four of the top 10 which are deriv­ing most of their income from over­seas. So, the ASX does have a lot of over­seas expo­sure with­out hav­ing to invest over­seas myself.

Cameron Reil­ly [1:09:48]: Last one from Angus, what attor­neys’ best sources to find stocks. I know it looks on the AFR movers page, but are there any oth­er sources he uses?

Tony Kynas­ton [1:09:58]: Yes, so I sub­scribe to oth­er newslet­ters for exam­ple the Eure­ka report which Alan Cola Helms, they have a sec­tion on their called Direc­tors Buys and Sells which is worth­while thumb­ing through I think comes out once a week. Roger Mont­gomery is also a good source of arti­cles about stocks and you pay atten­tion to your buy­ing pat­terns are you start­ing to change your habits and in what ways and is there a new prod­uct on the mar­ket like an apple iPhone that you’ve decid­ed to buy that they can be leaves for inves­ti­gat­ing stocks as well? But you just read wide­ly, don’t just stick to what you nor­mal­ly do you got to be a share investor act like one, and sub­scribe to a cou­ple of newslet­ters trolls, you don’t have to like them, you drop them if you like and get anoth­er one. There are lots of them out there. And you just be exposed to stuff immerse your­self in these things.

Cameron Reil­ly [1:10:56]: I got a ques­tion from Cameron Riley here. He writes. Hi, Tony and Cameron loved the show. US Pres­i­dent Don­ald Trump has threat­ened Sau­di Ara­bia if it did not fix the oil mar­ket prob­lem of over­sup­ply. Trump, who has said, US out­put was already falling due to low prices warned Riyadh, it could face sanc­tions and tar­iffs on its oil, if it did not cut enough to help the US oil indus­try whose high­er costs have left it strug­gling with low prices.

Tony Kynas­ton [1:11:31]: They must be quak­ing in their boots. They’re about the same that the US shale pro­duc­ers to the wall and they’re going to lis­ten to Trump. That guy’s got steel cat boots, because he shot him­self in the foot 70 times, it’s still has­n’t fall­en off, it’s exact­ly the wrong thing to do to put tar­iffs on over­seas oil prices, which will just raise the price of petrol or gas, as they call it at the blaz­ers at a time when their econ­o­my’s doing it tough. So, there’ll be anoth­er sig­nif­i­cant chunk of change com­ing out of unem­ployed peo­ple’s pock­ets. It’s just dumb. And what’s more, by doing that, he’s sup­port­ing inef­fi­cient local pro­duc­ers in Amer­i­ca. So, he’s just basi­cal­ly social­iz­ing loss­es, which is the old gov­ern­ment prob­lems social­iz­ing loss­es and reg­u­lat­ing prof­its. It’s again, it’s the reverse of what you should be doing if you’re a gov­ern­ment.

Cameron Reil­ly [1:12:31]: And why should the Saud­is care about their com­peti­tors’ busi­ness­es? This whole thing Amer­i­ca loves free trade and cap­i­tal­ism, cham­pi­ons of free trade and cap­i­tal­ism, but lis­ten if our busi­ness­es are suck­ing, we’re going to come and threat­en you with sanc­tions because your busi­ness­es are more prof­itable than our busi­ness­es. Just the hypocrisy. And I don’t want to get into it. I’m going to do that in the bull­shit fil­ter tomor­row. But I’ve been amused by sev­er­al peo­ple I’ve seen online com­plain­ing that Chi­na did­n’t let Amer­i­ca know about the virus soon enough. I was like, well, you know, after all of Trump’s rhetoric against Chi­na over the last year or two, why would they? Did you want a trade war? How’s that work­ing out for you?

Tony Kynas­ton [1:13:32]: How would that make any dif­fer­ence? The guys did noth­ing for months and months of months. So, if he’s told a cou­ple of weeks ear­li­er, it just makes zero dif­fer­ence to what he did.

Cameron Reil­ly [1:13:41]: As it turns out, I’ve gone through the time­line very care­ful­ly. As soon as the Chi­nese knew what it was and what was going on. They did alert the world sinus and the WHO, there was no delay at all. And it took them a good sort of three or four weeks to try and fig­ure out what it was because they did­n’t know. After all, no one had seen it before. They did sanc­tion one of their doc­tors Wen­liang because he went around say­ing it was SARS. And they were like well hold on. Don’t tell peo­ple that SARS it’s not SARS. We don’t know what it is. That does­n’t get talked about clear­ly enough. Peo­ple talk about have pun­ished him for speak­ing out because he was say­ing it was SARS. And it was­n’t SARS. It was a dif­fer­ent kind of Coro­n­avirus. But any­way, a lot of mis­in­for­ma­tion float­ing around out there on the con­tin­u­a­tion of the US, Chi­na pro­pa­gan­da war. But I just love the fact that he’s now try­ing to get stuck into Sau­di Ara­bia.

Tony Kynas­ton [1:14:44]: And look, I put a link to you to an arti­cle when you sent that ques­tion through this morn­ing or last night. This was very inter­est­ing, I thought because the oth­er thing that we haven’t men­tioned is in the last lit­tle while, maybe 24 or 48 hours, the Rus­sians and the Saud­is are propos­ing quite deep [inaudi­ble 1:15:01] which will bring the price back up and stop sup­ply from fill­ing out the stor­age tanks. And I say, well, we’ll do it as long as Amer­i­ca joins in, Trump’s going no. So, Saud­is and Rus­sia are com­ing to the table try­ing to do the right thing. And it’s Amer­i­ca who’s say­ing no. So, again, both bar­rels and the fourth Don­ald Trump.

Cameron Reil­ly [1:15:23]: Before we fin­ish, I want to say that the first draft of our get­ting start­ed guide for club mem­bers is ready. It’s now online, if you go up to our club mem­ber resources page, on our web­site, you can see a link to down­load that PDF, with the caveat that it’s the first draft. And so, there are prob­a­bly many ways that we can improve on it, and we’ll improve on it over the com­ing months. But use it as a one dot O ver­sion. Think of it like down­load­ing the first ver­sion of a piece of soft­ware, it’s prob­a­bly going to be bug­gy. give us feed­back, tell us how to improve it, how to make it bet­ter, how to make it more use­ful, and we will do that. But one thing I want­ed to clear with you obvi­ous­ly, the biggest ques­tion that we get from peo­ple all the time is how to use a three-point trend­line. And after I sent you my first ver­sion of the doc­u­ment, I wrote some new words around three-point trend lines to answer Car­lo’s ques­tion last week, I sent you a link to the blog post on that. Have you had a chance to look at that yet?

Tony Kynas­ton [1:16:26]: No, I haven’t sor­ry.

Cameron Reil­ly [1:16:29]: Let me run this past you and see if it makes sense. So, what I said is, first of all, remem­ber to use a five-year chart of month­ly prices. By the way, what that means is month­ly prices show you what the price is at the end of the month. Cor­rect? It’s not liked an aver­age cri­sis at the end of the month. So, here’s the cur­rent ver­sion of explain­ing how we use it. If we don’t own stock, and the sen­ti­ment is gen­er­al­ly pos­i­tive, for exam­ple, the price is going up over time. It’s a buy­ing sig­nal. If we don’t own stock, and the sen­ti­ment is gen­er­al­ly neg­a­tive prices going down over time, the trend line through the high­est prices indi­cates when to buy when the price goes above slash breach­es that line.

Tony Kynas­ton [1:17:27]: Yes.

Cameron Reil­ly [1:17:29]: If we do own stock, and the sen­ti­ment is gen­er­al­ly neg­a­tive, the trend line through the low­est prices indi­cates when to sell. If the price drops below that line for a stock we own, we sell it.

Tony Kynas­ton [1:17:45]: Yes. That’s it. There are some tricks and caveats we’ve talked about before as well. So, I think prob­a­bly the only one that springs to mind, which we might want to add is when we talk about the low­est prices, and if it’s a bit of an up and down graph, I’d be tak­ing the low­est price and the next low­est to the right of that and draw­ing a line. And we have a cou­ple of cas­es where the next low­est price was to the low­est and the trend line was going the wrong way in terms of being use­ful for us.

Cameron Reil­ly [1:18:16]: Right. Yes, good. So, there are some com­plex­i­ties. I’m still try­ing to come up with a nice mnemon­ic like a lit­tle sign for how to use trend lines. I haven’t come up with a yet because I’m not that clever, but I’m going to keep work­ing. If any­one’s got one, let me know. Alright, so you can go up and down­load that I hope you’ll find that use­ful. The doc­u­ment is the oth­er thing I want­ed to point out to peo­ple who weren’t on our zoom call last week. And thank you, Tony, again for doing the zoom call. I think that was a lot of fun.

Tony Kynas­ton [1:18:52]: Yes, thank you. And thanks to all the lis­ten­ers who chimed in, there was some good dis­cus­sion there.

Cameron Reil­ly [1:18:56]: Yes, it’s great to see peo­ple’s faces and have that sort of real-time. Not the same as going out to din­ner and hav­ing a drink with every­body, but best we can do under the cur­rent cir­cum­stances. You had a drink? Yes, you did. Some­body sug­gest­ed I think it might have been Paul that we set up a pri­vate Face­book group for QAV club mem­bers where every­one can do their analy­sis for stock and share their QAV score.

And then the rest of us can have a look at it, then cri­tique it and say why we agree or we dis­agree and work­shop it togeth­er, which I thought was a great idea. So, I’ve set that up now and you can find a link to that pri­vate group too on the club mem­ber resources page on our web­site. At least you will be able to find it there if I remem­bered to put a link to it after I fin­ished record­ing the show. But I will endeav­or to do that. So, I think that’d be good rather than just lis­ten­ing to us ana­lyze it do your analy­sis, and share it with the team.

Tony Kynas­ton [1:20:09]: Yes, good idea.

Cameron Reil­ly [1:20:12]: Well, we will maybe do anoth­er one of those zoom calls at some point once a month or some­thing if that’s not work­ing you too hard, I’m very wor­ried about over­tax­ing.

Tony Kynas­ton [1:20:25]: I got weird marks these days. PDFs and [cross-talk­ing 1:20:29] reboot sea­son [cross-talk­ing 1:20:32]?

Cameron Reil­ly [1:20:32]: Are they from your Mex­i­can clean­ing ladies? Thank you, TK, and thanks again to Kane Kelfkens for com­ing in, if you have the where­with­al you want to do some­thing nice for Kane for com­ing on and sup­port his busi­ness and what­ev­er thefamilyjewels.com.au.

Tony Kynas­ton [1:20:56]: Yes, that’s great. Just before we go, what’s the Tay­lor of sell­ing on his drop­ship site?

Cameron Reil­ly [1:21:03]: Well, look, he told me not to tell any­one because see, part of the secret is the prod­uct com­ing up with the right prod­uct at the right time is the dark mag­ic of drop ship­ping, but because I know no one lis­ten­ing to this is going to go on the com­pe­ti­tion with him. It’s jig­saw puz­zles.

Tony Kynas­ton [1:21:30]: Wow. Okay.

Cameron Reil­ly [1:21:31]: Well, they saw what’s his face. Sco­mo says jig­saw puz­zles they went, jig­saw puz­zles. And they said that it’s called pricelesspuzzles.com. Pricelesspuzzles.com goes up and buys some jig­saw puz­zles to help Tay­lor out. But they are killing it, man-killing it. Spend­ing, a cou­ple of $100 a day on Face­book ads, and doing four or five grand in turnover as a result. So, just killing it.

Tony Kynas­ton [1:22:18]: That’s great.

Cameron Reil­ly [1:22:20]: It’s fas­ci­nat­ing to just watch these young kids fig­ure out busi­ness mod­els and going out there and being entre­pre­neurs. That’s ter­rif­ic.

Tony Kynas­ton [1:22:31]: And cut­ting through the bull­shit, which is good too.

Cameron Reil­ly [1:22:34]: And doing it a time in their life where they don’t have any risk. They live at home well, he does his busi­ness part­ner Lucky, he lives in an apart­ment down­town. He grew up in Ipswich and moved to Bris­bane when he start­ed mak­ing mon­ey at a drop ship­ping pays for his place. I think he shares it with one or two guys. But they’re just mak­ing bank dur­ing a glob­al reces­sion. So, got to admire that.

Tony Kynas­ton [1:23:02]: Good luck to them.

Cameron Reil­ly [1:23:04]: Alright. Thanks. Alright. Talk to you soon.

Tony Kynas­ton [1:23:06]: Thank you. Bye.

 

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