Pri­va­cy is impor­tant to us and we com­ply with the Fed­er­al Gov­ern­ments’ Aus­tralian Pri­va­cy Prin­ci­pals. Ensure that you under­stand:

• We main­tain a record of your per­son­al infor­ma­tion,
• How we use your infor­ma­tion, and
• To whom we may dis­close your infor­ma­tion.

Personal information Spacecraft Publishing (“QAV”) hold

Space­craft Pub­lish­ing Pty Ltd trad­ing as QAV (“QAV”) col­lect and hold infor­ma­tion that is nec­es­sary for us to pro­vide you with finan­cial advice and ser­vices. The infor­ma­tion that we hold depends on the ser­vices you use and could include your iden­ti­ty, per­son­al objec­tives, finan­cial posi­tion and finan­cial plan.

In the gen­er­al advice giv­en, your per­son­al needs, cir­cum­stances, goals and finan­cial sit­u­a­tion is not tak­en into account. In con­sid­er­ing whether the advice is appro­pri­ate, you should con­sid­er seek­ing pro­fes­sion­al advice from a finan­cial ser­vices pro­fes­sion­al such as a finan­cial plan­ner.

How Spacecraft Publishing uses your personal information

Space­craft Pub­lish­ing pro­vide gen­er­al advice only and does not use your per­son­al infor­ma­tion to pro­vide advice. Our pri­ma­ry pur­pose in col­lect­ing your per­son­al infor­ma­tion is for iden­ti­fi­ca­tion pur­pos­es and com­pli­ance with leg­is­la­tion only.

Who Spacecraft Publishing discloses your personal information to

Your infor­ma­tion is only dis­closed to oth­er par­ties when it is nec­es­sary to pro­vide the ser­vices that we pro­vide to you. We will only do this after we have received writ­ten con­sent from you. Addi­tion­al­ly, we will dis­close your infor­ma­tion if we are required by law.

We will not use your per­son­al infor­ma­tion in any oth­er pur­pos­es oth­er than those for which we have per­mis­sion for.

How to get access to the personal information held by Spacecraft Publishing

You may access your per­son­al infor­ma­tion at any time by con­tact­ing your autho­rised rep­re­sen­ta­tive of Space­craft Pub­lish­ing direct­ly. Once the request is received, we will endeav­our to ful­fil your request as quick­ly and ful­ly as pos­si­ble.

If we are unable to access your infor­ma­tion, we will inform you as to why and where pos­si­ble we will make alter­na­tive arrange­ments.

How to make a complaint

If you are not sat­is­fied with our pri­va­cy arrange­ments, please con­tact your autho­rised rep­re­sen­ta­tive and we will see to alle­vi­ate your con­cerns with­in three work­ing days. If you are not sat­is­fied, you may con­tact:

Direc­tor of Com­pli­ance
Office of the Aus­tralian Infor­ma­tion Com­mis­sion­er
GPO BOX 5218
Syd­ney NSW 1042

Con­tact Space­craft Pub­lish­ing
Click here to con­tact us.