Privacy is important to us and we comply with the Federal Governments’ Australian Privacy Principals. Ensure that you understand:
- We maintain a record of your personal information,
- How we use your information, and
- To whom we may disclose your information.
Personal information Spacecraft Publishing (“QAV”) hold
Spacecraft Publishing Pty Ltd trading as QAV (“QAV”) collect and hold information that is necessary for us to provide you with financial advice and services. The information that we hold depends on the services you use and could include your identity, personal objectives, financial position and financial plan.
In the general advice given, your personal needs, circumstances, goals and financial situation is not taken into account. In considering whether the advice is appropriate, you should consider seeking professional advice from a financial services professional such as a financial planner.
How Spacecraft Publishing uses your personal information
Spacecraft Publishing provide general advice only and does not use your personal information to provide advice. Our primary purpose in collecting your personal information is for identification purposes and compliance with legislation only.
Who Spacecraft Publishing discloses your personal information to
Your information is only disclosed to other parties when it is necessary to provide the services that we provide to you. We will only do this after we have received written consent from you. Additionally, we will disclose your information if we are required by law.
We will not use your personal information in any other purposes other than those for which we have permission for.
How to get access to the personal information held by Spacecraft Publishing
You may access your personal information at any time by contacting your authorised representative of Spacecraft Publishing directly. Once the request is received, we will endeavour to fulfil your request as quickly and fully as possible.
If we are unable to access your information, we will inform you as to why and where possible we will make alternative arrangements.
How to make a complaint
If you are not satisfied with our privacy arrangements, please contact your authorised representative and we will see to alleviate your concerns within three working days. If you are not satisfied, you may contact:
Director of Compliance
Office of the Australian Information Commissioner
GPO BOX 5218
Sydney NSW 1042
Contact Spacecraft Publishing
Click here to contact us.